Refund & Shipping Policy

Last updated: September 2026

Digital downloads

The print-at-home version of every planner is free with an account. There’s nothing to refund — download it as often as you like.

Printed planners

Printed copies are made to order by our print partner, Lulu. They print, pack, and ship every order, so their production and shipping terms are the ones that apply to your package. Here’s the short version:

• Production takes 3–5 business days before your planner ships — hardcovers and peak seasons can run a little longer. Shipping time is on top of that and depends on the method you picked at checkout.
• Tracking comes in your shipping confirmation email. Lulu notes it can take up to 48 hours after that email for the package to show its first carrier scan.
• Damaged, defective, or wrong item — Lulu replaces it free within 30 days of the shipment date. Photos of the problem speed this up a lot. Nothing needs to be mailed back.
• Change of mind — because each copy is printed just for you, print-on-demand orders can’t be returned. Orders can only be canceled in the first hour, before printing starts.
• International orders — any customs duties or import taxes are set by your country and are the recipient’s responsibility.

Full details: Lulu’s shipping policy and Lulu’s orders & returns FAQ.

Something wrong with your order?

Lulu printed and shipped your planner, so they can fix it fastest — replacements go straight to Lulu’s support form. Include the print job number from your shipping confirmation email, a sentence on what went wrong, and a photo if it arrived damaged. Nothing needs to be mailed back, and a replacement for a damaged or defective planner costs you nothing.